Ways we're protecting you

Keeping your money safe is our top priority. When it comes to our Banking app , here are some of the things we use to make it secure:

  • The same sophisticated encryption technology we use for our Internet Bank, to keep your information secure
  • Your phone’s face or fingerprint scanning technology to log you in (on compatible devices)
  • Trusted devices – register up to 6 trusted devices and we’ll only allow those devices to access the app
  • We’ll send you an email or text message every time a new device accesses the app
  • Automatic log out – in case you forget, or leave your phone somewhere

What’s more, our app is covered by our Digital Banking Promise, which protects you from fraud.

Ways you can protect yourself

Never give out your passcodes, or full log in or banking details
Nationwide will never ask you to tell us your full one-time codes, memorable data, passnumber or codes from your card reader. If anyone asks, always say no.

Don't open the app from a link
Always log in to the app by using the trusted icon on your device. We’ll never prompt you to log in to the Nationwide Banking app by using a link in an email or webpage.

Be careful with shared devices
If your shared device has Touch ID, remember that any fingerprints that are registered on that device can be used to open the app and access your accounts.

De-register old or lost devices and return them to factory settings
If you lose your phone or it’s stolen, it’s important to de-register the device as soon as possible. Similarly, if you have a new device, remember to de-register your old one and return it to factory settings before passing it on, selling or recycling it.

To de-register a device in the Banking app: go to the main menu, then select ‘Details & settings’ then ‘Manage devices’

To de-register a device in the Internet Bank: select the Manage tab, then ‘My security’ and then ‘Manage devices’

Simply deleting the app alone won’t de-register your device.

Keep your phone safe

    • Keep an eye on your mobile phone and don’t leave it where others can access it.
    • Put a password lock on your mobile phone.
    • Never store log in details on your phone.
    • Regularly check your bank accounts for anomalies.
    • Take care when using unsecured WI-FI networks (e.g. in a coffee shop), as other people using the same network could access your data. 
How to protect yourself from fraud

Download the Nationwide Banking app

Our Banking app is available via the App Store or on Google Play™:

Go to the Apple App store to get our Mobile Banking app Go to Google Play to get our Mobile Banking app

To use our Banking app, you'll need to be registered for Internet Banking and your device must be compatible, running Android 5.0 or higher*, or Apple iOS 11 or higher*. Available on selected devices only. Apple is a trademark of Apple Inc. registered in the US and other countries. Android and Google Play are trademarks of Google Inc.

*Beta versions of operating systems are not supported.