Having your identity stolen isn't just costly in time and money, it can also lead to much more. If you believe you've been a victim of identity theft, call us immediately.

Protect your identity

Identity theft can lead to fraud that can have a direct impact on your personal finances and could also make it difficult for you to obtain loans, credit cards or a mortgage until the matter is resolved. Fraudsters can use your identity details to:


  • Open bank accounts
  • Obtain credit cards, loans and state benefits
  • Order goods in your name
  • Take over your existing accounts
  • Take out mobile phone contracts
  • Obtain genuine documents like, passports and driving licences in your name.

Keep your personal information secure

Remember, protecting your devices makes it much harder for fraudsters to access your information

Always:

  • Keep documents, cards and cheque books in a secure place. Never share or give out your personal details e.g. account number, PIN, password, card reader passcode or one-time code to anyone by phone, email or in person.
  • Regularly get a copy of your credit report from credit reference agencies such as Experian, Equifax or CallCredit.
  • Safely store or shred anything containing financial details, like statements or receipts. If possible, opt for online statements. Report any lost or stolen cards, passbooks or cheque books immediately.
  • Take care using social networking sites. Popular sites are targeted to harvest personal financial details so don't share unnecessary personal details.
  • If you move home, ensure you redirect your mail to your new address.
  • Check your balance and monthly statements regularly. If you spot any unusual transactions, contact us immediately.

Do you think you’ve been a victim of a scam?

If you suspect fraudsters might have access to your money, call us straight away.

0800 464 3051

For credit card fraud, call:

If you're abroad:

+44 1793 65 67 89


Report it

Help us stop fraud. Report suspicious emails, texts and messages by emailing: 
phishing@nationwide.co.uk

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