Our commitment to providing a great customer service doesn't stop when you apply for our products. We listen and act on your feedback so you get the answers you need right here on our website.

There are a couple of things you need to do to make sure your FlexAccount Travel Insurance continues year on year – it’s worth checking these before you claim.

FlexAccount Travel insurance isn't available to new members anymore. If you already have FlexAccount Travel insurance, there are a few things you'll need to do to keep it. 

Make a travel insurance claim

See the steps to follow and what we'll ask you.

From the 3 January 2019 we’re lowering the age that you need an age upgrade from 75 to 70 years old. The price of an age upgrade is also changing. Find out what the changes could mean for you.

†UK & European Travel Insurance is provided for FlexAccount is provided by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No:1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.

Worldwide Travel Insurance is provided for FlexPlus by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No:1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.