How do I make a non-disclosure of commission complaint?
Under the FCA's rules, complaints about non-disclosure of commission can only be made about PPI policies which were connected to credit agreements (e.g. loans, credit cards and mortgages) that fall within s.140A of the Consumer Credit Act 1974. We'll look at whether your policy falls within the scope of these rules and write to you to let you know.
If you haven't complained about your PPI policy before and want to complain about non-disclosure of commission, you should consider whether you may also have been mis-sold PPI. As part of a mis-sale complaint, we'll consider non-disclosure of commission even if you don't mention it.
If you have already complained about being mis-sold PPI and we did not agree that your policy was mis-sold, you can make a new complaint about non-disclosure of commission.
If you complained about PPI after 9th November 2015, we'll have already written to you to tell you whether we'll consider non-disclosure of commission as part of your complaint - please check your paperwork or contact us if you're not sure.
The simplest way to complain about non-disclosure of commission is to complete the PPI commission complaint form.
Alternatively, you can:
- Write to us at:
Nationwide Building Society
Kings Park Road
- Call us on: 0800 545 3004 (Monday to Friday: 8am to 6pm)
- Call into one of our branches
You have until 29 August 2019 to complain about your PPI policy; any complaints we receive after this date will not be considered. In some circumstances, the deadline may be sooner, for instance where you’ve previously been invited by us to complain about the mis-selling of your PPI policy.
If you’re unsure, please use the PPI complaint form and we can look into this for you.