I need additional help and support
We want to make sure you can make a payment protection insurance (PPI) complaint easily, and that we give you a fair outcome, whatever your needs or circumstances. Please let us know if there’s something you need us to do or know about to make the process easier for you, and/or to help us to fully investigate your complaint. Examples of the types of things you might want to tell us about include:
- Needing us to write to you in a different format (such as large print, Braille, audio or email) or get in touch with you through a specific channel (e.g. in writing only);
- If you were experiencing a physical or mental health problem at the time your PPI policy was sold, which may have affected your ability to make an informed decision to purchase the policy, or are experiencing one currently that we should consider when responding to your complaint;
- If you have experienced a major life event (e.g bereavement, redundancy), at the time the PPI policy was sold or more recently, which we should consider when responding to your complaint; or
- Any other support that you might need to help with your enquiry or complaint (e.g. only contacting you at specific times or through a third party).