How do I cancel a standing order?

You won’t be able to cancel a standing order if it’s due the same day, but you can cancel it:

  • The day before in branch (before 5pm).
  • The day before online (before 4pm), Monday to Friday.
  • 3 days before over the phone.

Use the Banking app

  1. Log in to the Banking app.
  2. Select the account the standing order is taken from.
  3. From the bottom menu, tap ‘More’.
  4. Select ‘View and cancel payments’.
  5. Tap the payment you wish to cancel.
  6. Tap ‘Cancel this payment’.

Cancel it in the Internet Bank

  1. Log in to the Internet Bank.
  2. Click on the ‘Move money’ tab from the top of the page.
  3. From the ‘Manage payees' box, select the right account and press ‘Go’.
  4. Find the payment you wish to cancel.
  5. Using the dropdown box next to the payment, select ‘Cancel this payee’ and press ‘Go’.
  6. Click ‘Yes’ to cancel the payment.

Log in to the Internet Bank

Don’t bank online?

You can always cancel your standing order by popping into branch or giving us a call on 0800 30 20 11.

Find your nearest branch