You can call us on 0800 30 20 11, between 8am and 8pm, or visit us in branch.
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Once you’ve told us about the payment, we’ll follow the credit payment recovery process, which means:
- we’ll contact the bank or building society of the person you’ve sent the money to within two working days
- they will have 18 days to respond to our request to return it.
If there’s no dispute, your money will be returned to you within 20 days from the date you first got in touch with us.
If we can’t get your money back this way, we’ll talk you through the other options available to you.