The merchant will use your device to process the return, just like they’d use your card if you’d paid using that. The merchant should follow the same steps as for making a payment:
- On the device used to make the original payment, select the correct card for the refund. If you're unsure, you can check the last four digits of the Digital Account Number (DAN)* used against your receipt.
- Hold your device near the terminal and authenticate using your fingerprint, device PIN, password or pattern to authorise the return. (For certain compatible devices an iris scan can be used as an alternative).
*To see the last 4 digits of your 16-digit DAN relating to your card in your device:
- Open the app
- Tap the card
- The Digital Account Number (DAN) is displayed.
Depending on the return and refund policies of the store, it may take several days for the return to appear on your statement. This is the same as traditional debit or credit card refunds.
If you've lost your device, and require a refund, the merchant should be able to perform the refund by using your receipt / proof of purchase, in the same way if you lost your physical card.