Samsung Pay isn’t working

If it’s the first time you’ve tried to use it

  • Make sure your device is up to date – check your settings for any updates you need to make.
  • Check your card is listed in the Samsung Pay app – there might be some more steps you need to take to finish setting it up.

Visit Samsung Support: Set up Samsung Pay

If you’ve used it before successfully, check the retailer accepts Samsung Pay

Contactless and Samsung Pay logos

Look out for the contactless or Samsung Pay logo.

Contact us if you’re still having problems

We’ll do what we can to help – you can call us on 0800 30 20 11 between 8am and 8pm or visit us in branch.

Find your nearest branch

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Samsung Pay is available on selected Samsung devices.