Has it been less than 48 hours?
It takes up to 48 hours to block a recurring card payment. If the payment leaves your account before then, we’ll refund the money back into your account.
If it’s been more than 48 hours
We’ll have put a block on the company name to stop them taking the money. Sometimes a company will take the payment using a different name, although this is rare. Get in touch with us again and we’ll look into it for you.