How do I cancel a recurring card payment?

A recurring card payment is where you give a company your debit or credit card details so that they can take regular payments from you, for example once a month or each year.

Contact the company that’s taking the payment

You can cancel a recurring card payment up until the day before the next payment is due.

If you speak to them directly, you can end your subscription/membership at the same time, or agree on a different way for you to pay any money you owe.

Make a note of the date you cancelled and what you agreed – get it in writing if you can.

Still having problems? Ask us to cancel it for you

We can block a recurring card payment within 48 hours. If the payment leaves your account after you’ve asked us to cancel it, but before we’ve had a chance to block it, we’ll refund the money back into your account.

When you contact us, please tell us:


  • the company name or payment you’d like to stop
  • the last date they took money from your account
  • if you’ve previously tried to cancel the payment.

If it's a debit card

Please call us on 0800 30 20 11 between 8am and 8pm. 

Alternatively, you can send us a secure message through the Internet Bank:
  

  1. Log in to the Internet Bank.
  2. Click on 'My messages' at the top of the page.
  3. Click on 'Compose new message'.
  4. Follow the on-screen instructions.
Log in to the Internet Bank

If it's a credit card

Please call us on 0800 055 66 11. This line is open:

  • Monday to Friday 8am - 8pm
  • Saturday 8am - 8pm
  • Sunday 9am - 5pm