What’s a recurring card payment?

A recurring card payment is where you give a company your debit or credit card details so that they can take regular payments from you, for example once a month or each year. 

It’s not the same as a standing order or Direct Debit, which will use your current account details, not your card information.

When is this type of payment used?

Recurring card payments are commonly used for things like breakdown cover, insurance policies, or TV, music and magazine subscriptions (Netflix or Amazon Prime, for example).

They can often start with a free trial – when your trial ends, the company will use your card details to take regular payments. The company should tell you this when you sign up for the free trial.

It’s a recurring card payment if:

  • you’re asked for your debit or credit card details, not your current account details
  • you’re asked to agree the company can use your card details to take a payment from you regularly (check the small print)
  • the payment shows up on your statement as a Visa purchase.

Need to cancel a recurring card payment?

Note:

This type of payment won’t be listed with your other payees in the Internet Bank or your pending transactions in the Banking app.

If you want to cancel it, we recommend you speak to the company taking the payment. That way, you can end your membership/subscription at the same time or agree on another way to pay.

How to cancel a recurring card payment

Contact us if you need help identifying recurring card payments

If it's a debit card, please call us on:

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm

If it's a credit card, please call us on:

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Useful information

Monday to Friday: 8am - 10pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

Visit us in branch

Bring your debit or credit card and your ID with you, and we’ll help you check your statements to pinpoint any recurring card payments.

Find your nearest branch