Why isn’t Paym working?

Are you signed up for it?

Both you and the person you’re paying (or expecting money from) must sign up for Paym first – if you’re with Nationwide you can do this through the Internet Bank.

How to sign up for Paym

Once you’ve signed up, you can send money using our Banking app.

How to send money using Paym

Are you trying to send more than £250?

You can send or receive up to £250 a day using Paym. If you want to transfer more than that, you can use the Banking app or Internet Bank to make a normal payment.

Log in to the Internet Bank

Still not working?

Get in touch and we’ll look into it for you. You can call us on:

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm