We recommend you contact the company to see if they can resolve it. Most companies will be keen to put things right if they’ve done something wrong – for example, if they’ve charged you twice or sent you the wrong thing.
If the company doesn’t sort things out for you, get in touch with us
If we agree that they should refund the payment, but the company won’t co-operate, we can help you raise a Visa dispute to try and get your money back. We’ll ask you to fill in a form when you contact us, then we’ll take it from there.