How do I set up a Direct Debit?

A Direct Debit is an agreement between you and a company. You give a company your account number and sort code, so they can collect money from your current account on a regular basis.

Direct Debits can be used to pay your Nationwide credit card bill each month, or your TV licence on a yearly basis. It doesn’t have to be a fixed amount, but the company has to tell you in advance if the amount changes. Direct Debits are covered by the Direct Debit guarantee.

To set up or amend a Direct Debit to pay your Nationwide mortgage

Use our online forms to set up a Direct Debit, change the account that you pay your mortgage payment from or your existing Direct Debit date. You will need the following details:



  • your mortgage details
  • the account number and sort code of current account you want to pay from.

To set up a Direct Debit to pay your Nationwide credit card

Call us on 0800 055 66 11 (Mon- Fri 8am-10pm; Sat 8am-8pm; Sun 9am-5pm) at least 10 working days before the payment is due. We’ll ask you for:


  • your 16-digit credit card number, printed on the front of your credit card
  • the account number and sort code of the bank account you are paying from.

Set up or change a Direct Debit to pay your Nationwide credit card

To set up a Direct Debit to pay your Nationwide loan

Call us on 0800 30 20 11 (Mon- Fri 8am-8pm; Sat 9am-5pm) at least 10 working days before the payment is due. We’ll ask you for:


  • your loan details
  • the account number and sort code of current account you want to pay from.

To set up a Direct Debit from your Nationwide current account to pay another company

When you agree with a company to pay by Direct Debit, they will ask you to fill out an instruction, to say you’re happy for them to collect money from your account. They then set up the Direct Debit with us on your behalf.

The company will need:


  • your 8-digit account number and 6-digit sort code (you can find this on your card)
  • our head office address, which is:

Nationwide House
Pipers Way
Swindon
SN3 1TX

Do you want to set up a regular payment yourself?

You can set up a standing order to pay a fixed amount of money to another account on a regular basis.

How do I set up a standing order?

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