How do I cancel a Direct Debit?

Notify the company you’re paying before cancelling

A Direct Debit is an agreement between you and a company (such as a phone company or a gym). You’ll need to let them know before you cancel, or you could be charged for missed payments. Direct Debits are covered by the Direct Debit guarantee.

If it's us that you're paying, here are the numbers you need

Mortgages and loans

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm

Credit card general enquiries

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Useful information

Monday to Friday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

An automated account enquiry service is available 24 hours a day, 7 days a week

Cancel it in the Banking app

  1. Log in to the Banking app.
  2. Tap the account the Direct Debit is taken from.
  3. From the bottom menu, tap ‘More’.
  4. Select ‘View and cancel payments’.
  5. Here you can see all your scheduled payments. You’ll need to find the Direct Debit you wish to cancel.
  6. Tap ‘Cancel this Direct Debit’.

Cancel it in the Internet Bank

  1. Log in to the Internet Bank.
  2. Click on the 'Move money' tab at the top of the page.
  3. Under 'Manage payees', choose the account the Direct Debit is taken from, then click 'Go'.
  4. On the ‘Manage payees’ page, select the ‘Direct Debits’ option near the top (under the account number).
  5. Find the right payment and click 'Cancel this Direct Debit'.
  6. Click ‘Yes’ to cancel the Direct Debit.
Log in to the Internet Bank

Can't find the Direct Debit you want to cancel?

If it’s not listed alongside your other Direct Debits, it might be a recurring card payment.

What's a recurring card payment?