How do I cancel a Direct Debit?

Notify the company you’re paying before cancelling

A Direct Debit is an agreement between you and a company (such as a phone company or a gym). You’ll need to let them know before you cancel, or you could be charged for missed payments. Direct Debits are covered by the Direct Debit guarantee.

If it's us that you're paying, here are the numbers you need

For mortgages or loans give us a call on 0800 30 20 11 (Monday – Friday 8am - 8pm, Saturday 9am - 5pm) or visit us in branch.

For credit cards, call 0800 055 66 11 (Mon- Fri 8am-10pm; Sat 8am-8pm; Sun 9am-5pm). You’ll need to have your account details to hand.

Cancel it in the Banking app

  1. Log in to the Banking app.
  2. Tap the account the Direct Debit is taken from.
  3. From the bottom menu, tap ‘More’.
  4. Select ‘View and cancel payments’.
  5. Here you can see all your scheduled payments. You’ll need to find the Direct Debit you wish to cancel.
  6. Tap ‘Cancel this Direct Debit’.

Cancel it in the Internet Bank

  1. Log in to the Internet Bank.
  2. Click on the 'Move money' tab at the top of the page.
  3. Under 'Manage payees', choose the account the Direct Debit is taken from, then click 'Go'.
  4. On the ‘Manage payees’ page, select the ‘Direct Debits’ option near the top (under the account number).
  5. Find the right payment and click 'Cancel this Direct Debit'.
  6. Click ‘Yes’ to cancel the Direct Debit.
Log in to the Internet Bank

Can't find the Direct Debit you want to cancel?

If it’s not listed alongside your other Direct Debits, it might be a recurring card payment.

What's a recurring card payment?