Direct Debits can be cancelled online by following the step by step guide below. Alternatively, you can use our Banking app, or cancel over the phone or in branch.
Please note that if you hold a FlexDirect account, you need to cancel Direct Debits in the Banking app or Internet Bank.
Consider if you really need to cancel. If you're unsure what your payment is for or you're having difficulty paying you could contact the beneficiary for information or help.
If you cancel your Direct Debit with Nationwide, no further payments will be made to the beneficiary, and, although the payment can be re-instated on your account within 2 months of cancellation, this will not re-activate it. This can only be done by speaking to the beneficiary and agreeing a new payment instruction.
You may also need to consider
Our cancellation deadline - Cancellation requests must be received by 6pm, the day before the payment is due (Monday-Saturday). For example: A Direct Debit due to be paid on Monday needs to be cancelled by 6pm on Saturday.
Accounts that are being switched - If you're in the process of having your account switched to another bank or building society, there's no need to cancel Direct Debits that are still in use as your new provider will transfer your Direct Debits to your new account.
Multiple direct debits - Before you cancel your Direct Debit, check that it doesn't cover you for more than one service. For example, insurance policies are often bought as a bundle and you may cancel the wrong Direct Debit.
How to cancel a Direct Debit online