Direct Debit

All about Direct Debits

Life's busy and it can be hard remembering when bills need to be paid, so make payments hassle free with a Direct Debit. Payments are automatically taken from your account (subject to available funds) on a regular basis so you don't have to remember.

What is a Direct Debit?

What is a Direct Debit? 

Typically it’s used to pay credit cards, utility bills and subscriptions.

When you set up a Direct Debit, you’re agreeing to make a payment to a beneficiary on a regular basis. The agreement you make authorises the beneficiary's bank to collect either a fixed or varying amounts from your account on a regular basis. The Direct Debit guarantee covers you if the payment dates or amounts are made in error by the beneficiary who should always tell you what these amounts are - and when they’ll be collected. For more information read our Guide to payments and transfers.

Set up a Direct Debit

1. Contact the beneficiary and give them your details

You'll be asked to complete a Direct Debit instruction form either online, over the phone or in writing, which will become your agreement.

The beneficiary will need:

At this stage a collection date, frequency and payment amount is agreed.

2. Start paying

The beneficiary will contact us on your behalf and request for a Direct Debit to be set up on your account. Once your Direct Debit has been set up: 

  • The beneficiary is responsible for keeping you up to date with payment changes. 
  • You're responsible for letting the beneficiary know you want to cancel or make changes to the Direct Debit.

Please note: Nationwide can't make changes to your Direct Debit instruction because you have agreed the details of the payments with the beneficiary you're paying. You'll need to contact them to make any changes.

Payments are made on working days only, i.e. Monday to Friday, excluding bank holidays. If the specified date falls on a weekend or bank holiday, the payment will be sent on the next working day.

Cancel a Direct Debit

Cancel a Direct Debit

Direct Debits can be cancelled online by following the step by step guide below. Alternatively, you can use our Banking app, or cancel over the phone or in branch.

Please note that if you hold a FlexDirect account, you need to cancel Direct Debits in the Banking app or Internet Bank.

Before you cancel 

Consider if you really need to cancel. If you're unsure what your payment is for or you're having difficulty paying you could contact the beneficiary for information or help.

If you cancel your Direct Debit with Nationwide, no further payments will be made to the beneficiary, and, although the payment can be re-instated on your account within 2 months of cancellation, this will not re-activate it. This can only be done by speaking to the beneficiary and agreeing a new payment instruction.

You may also need to consider

Our cancellation deadline - Cancellation requests must be received by 6pm, the day before the payment is due (Monday-Saturday). For example: A Direct Debit due to be paid on Monday needs to be cancelled by 6pm on Saturday.

Accounts that are being switched - If you're in the process of having your account switched to another bank or building society, there's no need to cancel Direct Debits that are still in use as your new provider will transfer your Direct Debits to your new account.

Multiple direct debits - Before you cancel your Direct Debit, check that it doesn't cover you for more than one service. For example, insurance policies are often bought as a bundle and you may cancel the wrong Direct Debit.

How to cancel a Direct Debit online


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Cancel a direct debit online

Step by step guide

  1. Log in to the Internet Bank
  2. Find 'Manage payees'
  3. Choose your account and select 'Go'
  4. In the view menu, under your account number, select 'Direct Debits'
  5. Find and select the payee
  6. Confirm your cancellation

The payee details are updated the next time you log in.

Do you have sufficient funds to make a payment?

Make sure you have sufficient cleared funds in your account to make a payment

When you ask us to make Direct Debits we attempt to make these payments in the morning.

Payment Retry Alert

This lets you know if a pre-arranged Direct Debit, standing order, regular transfer, or a forward dated bill payment can't be paid because there aren't enough cleared funds in your account to cover the payment. You can then pay enough money into your account by 2:30pm that day so that the payment can be taken when it's retried.

For us to be able to let you know you need to add funds you’ll need to register for any of our text alerts we'll then automatically send you Payment Retry alerts if you need to pay in cleared funds to cover a payment.

If you still don't have enough money to cover the payment when we try to take the payment again at 2:30pm, you'll still only receive 1 unpaid transaction fee.

To find out when a cheque you're paying into your account will clear, please use our cheque clearance calculator.

Regular payment

Recurring payment