An ATM didn’t give me the money I asked for

Please contact us as soon as possible and tell us:


  • the amount of cash you tried to withdraw
  • the amount you received (if any)
  • the date and time you tried to withdraw the money
  • which bank or building society owns the ATM
  • the street it’s on.

Let us know online

Just log in to the Internet Bank and complete the form.


Report an ATM problem

Don’t have internet banking?

Please call us or speak to us in branch.

Call us on:

03457 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)
Or visit us in branch

Useful information

Monday to Saturday: 8am - 6pm

If you used a Nationwide ATM, but you're not a Nationwide card holder

You’ll need to contact your bank or building society as soon as possible.