Our services are working normally
If an ATM keeps your card, you’ll need to contact your bank or building society.
It might have kept your card because:
Pop into the branch with some ID. Our branch staff will look into it for you, and will get your card back if they can. If they can’t, they’ll help you order a new one.
0800 30 20 11
+44 1793 65 67 89
7 days a week: 8am - 8pm
Alternatively, you can send us a secure message through the Internet Bank:
0800 055 66 11
+44 2476 43 89 97
Monday to Friday: 8am - 10pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm
Pop into branch with your ID and a member of our team will help you withdraw money or make a payment.
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