An ATM has swallowed my card

If an ATM keeps your card, you’ll need to contact your bank or building society.

It might have kept your card because:


  • you entered your PIN incorrectly more than three times
  • your card has been blocked
  • there’s a problem with the ATM.

If your Nationwide card was swallowed by one of our ATMs

Pop into the branch with some ID. Our branch staff will look into it for you, and will get your card back if they can. If they can’t, they’ll help you order a new one.

If it wasn’t a Nationwide ATM, or you can’t get back to the branch, you can order a new card

If it's a debit card, please call us on:

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm

Alternatively, you can send us a secure message through the Internet Bank:


  1. Log in to the Internet Bank.
  2. Click on 'My messages' at the top of the page.
  3. Click on 'Compose new message'.
  4. Follow the on-screen instructions.

Log in to the Internet Bank

If it's a credit card, please call us on:

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Opening times

Monday to Friday: 8am - 10pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

You can still get cash or make a payment without your card

Pop into branch with your ID and a member of our team will help you withdraw money or make a payment.

Find your nearest branch