Our services are available as usual
If an ATM keeps your card, you’ll need to contact your bank or building society.
It might have kept your card because:
Pop into the branch with some ID. Our branch staff will look into it for you, and will get your card back if they can. If they can’t, they’ll help you order a new one.
Please call us on 0800 30 20 11 between 8am and 8pm.
Alternatively, you can send us a secure message through the Internet Bank:
Please call us on 0800 055 66 11. This line is open:
Pop into branch with your ID and a member of our team will help you withdraw money or make a payment.
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