You may need you card reader to authorise a name or phone number change. 

1. Log in to the Internet Bank 

2. Select 'Manage' 

3. Select 'Find my personal information' 

4. Select 'View or change my personal information' 

5. Find 'My address and phone numbers' 

6. Select 'Change' 

7. Update your details

Please visit us in branch to change your address/phone number and take proof of identification with you. You can also change your details by calling Customer Services on 0800 30 20 11.