Third Party Mandate

Giving short-term support to someone else with their passbook savings accounts only

If you only need to give support in the short to medium-term with someone else’s passbook savings accounts, a Third Party Mandate may be your best option. It lets them give you, the third party, the ability to help manage this type of account. It’s simple, quick and free to set up.

This can be useful if:

  • They are travelling on business or on holiday
  • They are in hospital for a while
  • A General Power of Attorney or Lasting Power of Attorney has yet to be set up.
Getting short-term support for your own account?

What can you do as a third party?

As a third party you can:

  • Withdraw up to £500 a day cash
  • Withdraw up to £5,000 a day by banker's cheque, as long as it’s not payable to you
  • Transfer up to £5,000 a day to any account in the holder’s name only.

Important: Whenever you come into branch to make a transaction, you must bring the passbook and your proof of ID and address.

There will still only be one passbook on the accounts and the account holder remains in control. The agreement can be cancelled at any time. The mandate ends if either of you die, cancel it, or lose the ability to make decisions.

How to set it up

Follow these simple steps to set yourself up as a designated third party.

Download and fill out the Authorised Representative Withdrawals form, which both you and the account holder need to sign. A third party mandate can either be on a one-off basis (Authority for ONE withdrawal section) or on an ongoing basis (Authority for regular withdrawals).

Register the form by making an appointment at your nearest branch. Only the third party needs to come to the branch to set this up (the account holder has the choice to attend or not).

Remember to bring:


  • The Authorised Representative Withdrawals form signed by both parties
  • The savings passbook
  • Proof of ID and address. You can’t use the same document to prove both your name and address.

You'll be able to use the mandate a few days after the branch appointment.

When does the Third Party Mandate end?

  • It ends if you or the account holder cancels it. Cancellation should be in writing and taken into a branch. If the account holder cannot attend a branch, you may bring in a signed copy
  • You or the account holder lose the ability to make decisions
  • You or the account holder dies.

Safeguarding accounts

We may sometimes check transactions where we're concerned about them, such as large withdrawals or where there are a lot of withdrawals in a short space of time. These checks may mean we refuse transactions or contact your account holder about them.

Want to learn more about how we tackle fraud