The donor (the account holder) will decide what you can do as an attorney when they make the power of attorney arrangement. This can include:
Cards and chequebooks.
If we issue you a card, we’ll need to cancel the one held by the donor. That’s because there can only ever be one card in use. However, you can both hold chequebooks. You or the donor will need to let us know if you want the donor's cheque book to be cancelled.
When a Lasting Power of Attorney is registered with us, you or the donor can choose which address you’d like all future mailings to go to.
Savings account statements can only be sent to this address.
However, current account statements can be sent to more than one address, so you and the donor, and any other attorneys if there’s more than one, can receive them.
If the donor is unable to use online banking, we will consider providing you with online banking access. Please contact us so that we can talk through and assess the situation with you.
You can manage the account holder’s card and make repayments to it.
You can make payments to the account holder’s mortgage and help to manage it on their behalf.
A power of attorney agreement allows an attorney to deal with the donor’s mortgage and property, unless they have stated otherwise within the document. Please talk to us to find out more.
What you’re not allowed to do
As an attorney you are not allowed to:
- Run up an overdraft on the donor's account
- Make payments using the donor's credit card
- Take out a loan in the donor's name.
Safeguarding and security
You must always act in the donor’s best interests. For their protection, we may sometimes refuse transactions or contact the Office of the Public Guardian to discuss them.