How do I log in to the Internet Bank without a card reader?

You can still log in using:

  • your passnumber and memorable data instead of your card reader
  • a card reader from another bank or building society - as long as it accepts your card.

Log in to the Internet Bank

Forgotten your login details and can't borrow a card reader?

As long as you haven't registered for internet banking in the last 7 days, you can reset your passnumber and memorable data - and retrieve your customer number - by re-registering.

You'll need to have your account details to hand, so we can identify you on our systems. Once you've reset your login details, you can log in straight away.

Re-register for internet banking

Note:

Once you're logged in, you'll still need a card reader to pay someone new or update your personal details.

Order a new card reader for free

Most of our branches have card readers you can take away with you, or you can order one online and we'll post it to you (this will take around 5 days).

Order a new card reader