I've forgotten my passnumber

This is the 6-digit number you use to log into the Banking app or Internet Bank. It's different to your customer number, which is 10 digits long.

For security reasons, we can't remind you of your passnumber, so you'll need to change it. There are a few ways to do this:

Change your passnumber in the Banking app, using your card reader

  1. Open the Banking app - on the login screen, tap 'forgotten passnumber' in the bottom left corner.
  2. Using your card and card reader, follow the on-screen instructions to change your passnumber.

Hints and tips:

Any bank or building society's card reader will work, as long as it accepts your debit card - it's equally safe and secure.

Log in to the Internet Bank with a card reader, then change your passnumber

  1. Log in to the Internet Bank using a card reader.
  2. Click on the ‘Manage’ tab at the top of the page.
  3. Go to ‘My security’ and click ‘View or change my security settings’.
  4. Find  ‘My passnumber/memorable data’.
  5. Click on ‘Change’ to update your passnumber.

Log into the Internet Bank without a card reader

Don't have a card reader or forgotten all your login details?

As long as you haven't registered for internet banking in the last 7 days, you can reset your passnumber and memorable data - and retrieve your customer number - by re-registering.

You'll need to have your account details to hand, so we can identify you on our systems. Once you've reset your login details, you can log in straight away.

Re-register for internet banking