I've forgotten my passnumber

Your passnumber is the 6-digit number we gave you when you completed your online banking registration.

For security, we can't remind you of your passnumber, so you'll need to change it.

Change your passnumber in the Internet Bank

  1. Log in to the Internet Bank using a card reader
  2. Click on the ‘Manage’ tab at the top of the page
  3. Go to ‘My security’ and click ‘View or change my security settings
  4. Find  ‘My passnumber/memorable data
  5. Click on ‘Change’ to update your passnumber

Reset your passnumber by re-registering

Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.

You’ll need to have your account details to hand when you re-register.

Re-register for internet banking

Request a new passnumber in branch

Visit us in branch and we’ll post your new passnumber to your registered address within 5 working days.

Find your nearest branch