I've forgotten my customer number

Find your customer number in your welcome letter

Your customer number might be in the welcome letter we sent you when you opened your account.

Find it in the Banking app

  1. Log in to the app.
  2. Go to the menu in the top right corner.
  3. Tap ‘Details & Settings’.
  4. Tap ‘Your details’ to see your customer number.

Find it using the lookup tool, your current account card and a card reader

If you're a current account customer, you can retrieve your customer number instantly using our simple lookup tool. You'll need your card and card reader to hand.

Find your customer number using the lookup tool

Hints and tips:

Any bank or building society's card reader will work, as long as it accepts your debit card - it's equally safe and secure.

Don't have a card or card reader?

We can tell you your customer number on the phone - just give us a call on 0800 30 10 11, between 8am - 8pm. You'll need to have your account details to hand.