Why is my account missing from the Internet Bank?

There are a number of reasons why you might not be able to see your account in the Internet Bank:

If you’ve just registered for internet banking

It can take up to 48 hours for your account(s) to appear in the Internet Bank.

If you’ve just opened a new account

You’ll need to wait 5 working days for your new account to be fully set up before it appears in the Internet Bank.

None of the above? Your account could be blocked

For your security, we’ll block your account if we notice any unusual activity - which means you won’t see it in the Internet Bank. Don’t worry – just give us a call on 0800 30 20 11, or visit us in branch and we’ll get things sorted.

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