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Lost or stolen cards, passbooks or cheque books

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Hints and tips:

You can freeze and unfreeze lost debit cards in the Banking app. While your card is frozen, it can't be used to make payments. Go to 'Lost or Stolen cards' in the app menu.

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Internet Bank

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Banking app

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Travel

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Current accounts

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Mortgages

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Savings, ISAs and Investments

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Credit cards

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Personal Loans

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Insurance

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Complaints

All Nationwide complaints

0800 30 20 15 (UK landline)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 8pm

PPI complaints

0800 545 30 04 (UK)
More information about Nationwide PPI complaints

Useful information

Monday to Friday: 8am - 6pm

PPI Deadline 29 August 2019

From the 5 August 2019 to 6 September 2019 we will be extending our opening hours to Mon – Fri 8am to 8pm.

We will be open until midnight on 29 August 2019.

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Challenging times

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Accessibility

For all our accessibility options like SignVideo, please use our accessibility page.

Accessibility support

Cost of calls

Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office

We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.