Note:

We offered a temporary interest holiday on arranged overdrafts until 31 October.

Find help that's available now, for all money worries

Your overdraft after the interest holiday

Once your arranged overdraft interest holiday ends, interest will go back to being charged at the contractual rate of 39.9% per year (variable). We'll let you know about any charges in your monthly statement. The charges will be applied to your account 28 days after the date of your statement.

To check the cost of borrowing at the usual contractual rate, use our overdraft cost calculator.

If you need more support

If you’re still experiencing financial difficulties, here are some ways we can help.

Help with budgeting and managing your money

Find guidance on managing your borrowing and tools to help you keep on top of your account, including:

  • Help to work out a budget and tips to manage spending
  • Paying essential bills and priority debts
  • Contacting lenders to discuss your repayments
  • Setting up text alerts, when your balance goes below a certain amount
  • Use the mobile app or Internet Bank to check your balance and manage payments

Managing your borrowing

If you can't repay your overdraft or afford the charges

Help is available.

The first step is to tell us about your financial situation (your income, outgoings and debts). Use documents like statements, bills, payslips to give us an accurate picture.

We’ll then be able  to talk you through your options. These might include:

  • gradually reducing your arranged overdraft limit, or
  • a repayment loan.

If we reduce your arranged overdraft limit, this will be by an affordable, agreed amount. You won’t pay interest on your arranged overdraft during this period, which may be for up to two years.

With a repayment loan, your overdraft balance will be restructured into a loan which you pay back in monthly instalments. Your loan could last from 2 to 7 years. When you call us, we’ll tell you the interest rate that applies, which may be up to 18.9% a year (fixed).

To get a repayment loan you:

  • need to be overdrawn by at least £500
  • can only have a maximum of 2 Nationwide personal loans at once, including the repayment loan. If you do already have 2 Nationwide personal loans, we can still talk to you about your options
  • must not have personal loans with Nationwide that total more than £25,000, including the repayment loan.

Our team will discuss your individual circumstances with you to find an option that’s affordable for you. They’ll also explain if it will impact your credit file, your ability to get credit, and the total cost of your borrowing.

How to ask for help

Phone

If you need to speak to someone urgently, you can call us.

Please bear in mind, our lines are really busy at the moment, so hold times are much longer than we’d like.

Monday to Friday, 9am to 5pm.
Closed weekends and bank holidays.

0800 464 30 30

If you have debts with multiple organisations

We have partnered with StepChange and PayPlan to help if you have debts with several organisations. If you are in debt with Nationwide and other organisations, you should contact one of the third parties listed below, who will be able to help you arrange a payment plan.

StepChange Debt Charity

The UK's leading debt charity, providing debt advice and fee-free debt management.

PayPlan

Free debt help and advice, including Debt Management Plans, IVAs, Trust Deeds and bankruptcy.

Other help and support

Links to free debt advice organisations that can also give you support and advice:

Money Advice Service - Free, unbiased money advice online, over the phone and face-to-face.

Citizens Advice - Advice on issues such as debt management and welfare benefits, housing, employment, and consumer complaints.

National Debtline - Free, confidential and independent advice on dealing with debt problems.

Business Debtline - A charity giving free debt advice to small businesses and self-employed people.