Options for reducing your monthly payments

Make an underpayment

If you have an overpayment reserve on your mortgage, you can choose to make an underpayment.

Find out about underpaying your mortgage

Of course, if you’re making overpayments on your mortgage, you can change or stop the amount you overpay.

Find out how to change or cancel overpayments

Switch your deal

If you can still make your mortgage payments, switching your deal – if possible – might be a good way to reduce your monthly payments, to help take the pressure off if finances are tight right now

Find out about switching your mortgage deal

Increasing your mortgage term

Extending your mortgage term is one way to help reduce your monthly payments. However, this is a long term solution. You should only consider it if your financial situation is stable. For example, if your income has permanently changed.

A term change will increase the amount of interest you have to repay overall.

Find out more and apply to change your mortgage term

Mortgage payment breaks

As of 1 April 2021, we are no longer accepting new applications for mortgage payment breaks.

However, if you’re already on a payment break and you need more support, you can apply for an extension.

As long as you are currently on a payment break, you’ll be able to extend it up until 31 July 2021.

This is as long as:

  • it doesn’t go over the 6-month payment break limit, and
  • there are no gaps between the payment breaks.

Find out how to apply for a mortgage payment break extension

If you need support with your mortgage payments

Help is available if you’re unable to make your payments. The first step is to provide us with more detail about your financial situation.


The quickest way to do this by filling out our form online.

To help you complete the application, please have information about your income and outgoings to hand. You’ll also need your mortgage account number.

Once we’ve received your form, we’ll review it and get in touch by phone within 7 days.

Complete our income and expenditure form (This link will open in a new window)


You only need to complete the income and expenditure form once. If you've had more than one payment holiday with us - for example, a credit card or loan payment holiday - and you've already completed the form, you don't need to do it again.

Over the phone

If you need to speak to someone urgently, you can call us.

Monday to Friday, 9am to 5pm
Closed weekends and bank holidays.

0800 464 30 40

Mortgage Payment Protection Insurance (MPPI)

Help with your Nationwide Mortgage Payment Protection Insurance (MPPI) is available, you can apply for support for 3 months with paying your premiums.

Apply for MPPI premium payment support

Our commitment to mortgage members

If you’ve fallen into arrears because of the financial impact of coronavirus, and so long as you stay in touch and keep working with us to help get your mortgage back on track, we will not take any action to repossess your home until 31 May 2021. By which time we sincerely hope your circumstances will have changed.