Once the payment holiday has been applied to your account, we’ll write to you confirming when your payment holiday will start.
Where we can, we’ll start your payment holiday from your next payment. However, if your next payment is due in the next few days, your payment holiday may start the following month.
We'll aim to get back to you and confirm within 5-7 working days from when you submit your payment holiday application. But, due to high volumes of applications right now, it might take slightly longer.
You do not need to cancel your Direct Debit. Keeping it set up makes restarting payments much easier after your payment holiday.
Please bear with us and avoid calling in to check on progress. Rest assured we have your application and you’ll hear from us soon.