About changes to payment breaks

As of 1 April 2021, we are no longer accepting new applications for mortgage payment breaks.

However, if you’re already on a payment break and you need more support, you can apply for an extension.

As long as you are currently on a payment break, you’ll be able to extend it up until 31 July 2021.

This is as long as:

  • it doesn’t go over the 6-month payment break limit, and
  • there are no gaps between the payment breaks.

All payment breaks must end by 31 July 2021.

If you’ve already had 6 months of support, you can’t apply for a payment break extension.

If you still need help with your mortgage payments, find out what you can do after your payment break ends.

Get support with your mortgage payments

If you haven't taken a payment break or are not eligible to apply and need help with your mortgage payments, visit our If you need support with your mortgage payments section.


The impact of extending a mortgage payment break

Future payments

If you’re thinking about extending a mortgage payment break, it’s important to understand that interest will continue to build  at your usual interest rate during the payment break.

This means that the total amount of interest you’ll pay over the term of your mortgage will go up, increasing the overall cost of your mortgage.

As a result, your monthly payments at the end of the break will be higher.

Your credit rating

Although a mortgage payment break extension won’t affect your credit rating, lenders may look at other information (for example, information provided by you, or bank account information) when they decide whether to lend to you in the future.

What you can't do during a payment break

  • Change your mortgage by adding or removing someone
  • Alter the length of your mortgage term, unless you are in the last month of your payment break
  • Change the way you repay your mortgage, or
  • Let out your property during the payment break.

Note: It will cost you more in the long term if you take a mortgage payment break. If you’re still able to make your mortgage payments, then you should continue to do so.


Apply for a mortgage payment break extension

Online

The first step is to provide us with more detail about your financial situation.

The quickest way to do this by filling out our form online.

To help you complete the application, please have information about your income and outgoings to hand. You’ll also need your mortgage account number.

Once we’ve received your form, we’ll review it and get in touch by phone within 7 days.

Complete our income and expenditure form

Important:

You only need to complete the income and expenditure form once. If you've had more than one payment holiday with us - for example, a credit card or loan payment holiday - and you've already completed the form, you don't need to do it again.

Over the phone

If you need to speak to someone urgently, you can call us.

Monday to Friday, 8am to 6pm.
Closed weekends and bank holidays.

03457 30 20 11


After your payment break ends

We’ll send a letter to you before your payments are due to restart. It will confirm the start month and the amount of your new payment.

Options for what to do next

Pay your new monthly payments

If you normally pay by Direct Debit, you don’t need to do anything. We’ll collect your new payment amount. If you cancelled your Direct Debit, you’ll need to set it up again. Remember, this usually takes 2 weeks, so make sure you give yourself enough time before your next payment date.

Set up a Direct Debit

Pay more than your new monthly payment

If your financial situation has improved, you could increase your monthly payments or even pay the payments missed in full. This way, you’ll pay less interest over the long term.

Making overpayments following a payment break will impact your overpayment allowance. But we’ll refund any Early Repayment Charges (ERCs) you’re charged for making up missed payments.

If you were making overpayments before taking a payment break, you’ll need to set them up again.

Find out how to set up an overpayment


If you need support with your mortgage payments

If you’re worried you’re not going to be able to make your payments, please get in touch.

Online

The first step is to provide us with more detail about your financial situation.

The quickest way to do this by filling out our form online.

To help you complete the application, please have information about your income and outgoings to hand. You’ll also need your mortgage account number.

Once we’ve received your form, we’ll review it and get in touch by phone within 7 days.

Complete our income and expenditure form

Important:

You only need to complete the income and expenditure form once. If you've had more than one payment holiday with us - for example, a credit card or loan payment holiday - and you've already completed the form, you don't need to do it again.

Over the phone

If you need to speak to someone urgently, please call us. We’ll be happy to help you.

So we can get you through the right person, please have your mortgage account number to hand. You can find this in our Internet Bank, our Banking app or on your year end statement.

You can call us:

Monday to Friday, 8am to 6pm.
Closed weekends and bank holidays.

0800 464 30 40


Cancelling a mortgage payment break

If you’re on a mortgage payment break and wish to cancel it, please contact our team.

Over the phone

Monday to Friday, 9am to 5pm.
Closed weekends and bank holidays.

03457 30 20 11


Other Nationwide mortgage providers


More advice on mortgage payment breaks