Coronavirus (COVID-19) is having a significant impact on people purchasing a new home, remortgaging to us or seeking to borrow more.

We’ve made some changes to our mortgage offers and valuations to support you if you’re in the process of applying for a mortgage at this difficult time.

Extending your mortgage offer

We understand that the current situation means some customers will need to extend their mortgage offer.

A month or less on your mortgage offer?

If you’ve got a month or less before your mortgage offer expires and you need an extension, we’re offering a 3 month extension period for those eligible.

What you need to do

If you’d like to apply for a mortgage offer extension, please complete our online mortgage offer extension form.

Please submit your form 15 - 30 days before your mortgage offer expires.

We can only process applications for extensions on offers that expire within 30 days.

More than a month left on your mortgage offer?

Please avoid getting in touch with us if you have more than 30 days still left on your offer. We will be unable to extend your offer until you have 30 days or less.


Carrying out your valuation

We’re currently able to visit properties to carry out valuations across the UK (although this may not always be possible in areas where lockdown restrictions have been extended). We'll carry out a risk and safety assessment beforehand to ensure current Government guidelines can be met.

Wherever possible we’ll try to carry out your mortgage valuation without visiting or entering the property.