Coronavirus (COVID-19) is having a significant impact on people purchasing a new home, remortgaging to us or seeking to borrow more.

We’ve made some changes to our mortgage offers and valuations to support you if you’re in the process of applying for a mortgage at this difficult time.

Extending your mortgage offer

We understand that the current situation means some customers will need to extend their mortgage offer.

A month or less on your mortgage offer?

If you’ve got a month or less before your mortgage offer expires and you need an extension, we’re offering a 3 month extension period for those eligible.

What you need to do

If you’d like to apply for a mortgage offer extension, please complete our online mortgage offer extension form.

Please submit your form 15 - 30 days before your mortgage offer expires.

We can only process applications for extensions on offers that expire within 30 days.

More than a month left on your mortgage offer?

Please avoid getting in touch with us if you have more than 30 days still left on your offer. We will be unable to extend your offer until you have 30 days or less.


Carrying out your valuation

Remote valuations

Wherever possible we’ll try to carry out your mortgage valuation without visiting or entering the property.

When we must visit the property

In some cases, we’re unable to complete a valuation without visiting the property. These include:


  • some blocks of flats
  • new build sites we’ve not previously visited
  • if you’ve requested a more detailed valuation report (for example, a Homebuyers report).

In these cases, and if the property is in England, we'll carry out a risk and safety assessment before visiting the property to ensure current Government guidelines can be met.

For properties in the rest of the UK, we’re still unable to carry out physical valuations. If we must visit the property to value it, we’ll need to wait until government advice allows us to do so. We’ll be in touch to let you know if this is the case for your valuation.