We may be able to offer you a partial refund of your travel upgrade premium if you:
- purchased the upgrade in the 12 months before 18th March 2020
- haven’t made a claim
- do not have any upcoming trips for which you are relying on the cover provided by your upgrade
We’ll work out your refund based on the number of days left of your upgrade after 18 March 2020.
If you choose a refund, your upgrade will stop from 18 March 2020. If you want to start your cover again, you will need to buy a new upgrade. Any new upgrade purchased on or after 18th March will not cover any COVID-19 related claims.
Remember that if you are over the age of 70 you require an age upgrade for your travel insurance to be valid.
Keep in mind, we’re not able to pause or defer upgrades which are open at the moment.