What's on this page

  • Managing your money with online banking
  • Paying in cheques and cash
  • Getting cash out
  • Getting help with banking from someone you trust
  • Updating your details
  • Ways to get in touch

Managing your money with online banking

Managing your money online is the easiest way to do your banking, wherever you are, 24 hours a day.

From our Internet Bank and Banking app you can quickly:

  • make payments and transfers, including paying bills and other people
  • pay off your credit card
  • set up or cancel standing orders
  • cancel Direct Debits
  • move money between your accounts
  • check your statements.

Peace of mind when banking online

We know moving to online banking can raise concerns around security. But nothing is more important to us than keeping our members’ money safe. We’ll monitor and protect your account with the latest technology 24/7.

Find out more about our digital banking promise

If you're new to online banking

Try our demos to find out more about what you can do and learn how to use it:

Online banking demos


Paying in cheques and cash

Cheques

Cash

You’ll need to visit us in branch to pay in cash. Any amount can be paid in at the counter.

Find your nearest branch


Getting cash out

If you need to withdraw cash, you can do this without coming in to branch by:

You’ll need your debit or credit card and PIN. Please note, there will be fees for withdrawing cash using your credit card.

If you’ve forgotten your PIN, find out how to request a new PIN.

If you’ve lost or damaged your card, find out how to request a new card.

Cash machines

Note:

If you need to withdraw more than £500 in one day you’ll need to visit a branch with your ID. Please call your branch in advance. They may need to order in the cash ready for your withdrawal.

Find the phone number for your branch with our branch finder


Getting help with banking from someone you trust

If you normally use our branches to manage your finances, you may be having trouble getting your money right now – especially if you’re in self-isolation, or your local branch is closed.

If you don't feel confident using our Internet Bank or Banking app, we can arrange it so that someone you trust can help you manage your money.

Find out about third party access


Updating your details

You can update your contact details in the Internet Bank or Banking app.


Coronavirus (COVID-19) help and support

We’re here to help if you have any worries regarding coronavirus whether it’s money, managing your accounts, getting to branch or fraud.

Ways to get in touch

Contact us on social media

Send us a message in the Internet Bank

If you’re registered for online banking and want to discuss your account, you can message us in the Internet Bank.