Credit card payment holiday

If you think you'll struggle to make your monthly credit card payments, we can offer you a credit card payment reduction. This means you can temporarily reduce your credit card payments to £1 per month, for 3 months.

It’s free to apply and it won’t affect your credit rating, so there’s one less thing to worry about.


Who can apply for a credit card payment holiday

You can apply if you meet all of the following:


  • Your finances have been affected by coronavirus. For example, you can’t work due to self-isolation or new childcare responsibilities.
  • you are up to date with your monthly credit card payments, and,
  • the account is held in your name (you’re not an ‘additional’ cardholder).

If you’re already behind on your credit card payments, please see our Money Worries page.


Before you apply

It’s important to remember that a credit card payment holiday is a temporary change to your normal monthly payments, to help you out short term.

Things to consider before applying, to make sure a credit card payment holiday is right for you:

  • You will have to pay at least £1 a month for 3 months while on the plan.
  • If you have a direct debit set up to pay your monthly credit card bill, you must make sure it’s set up to only pay the Minimum Payment Amount, not a fixed or full amount.
  • Your reduced payment of £1 will begin on your first statement date after the plan is first set up. The earliest we can start is April 2020.
  • During the plan, interest will be charged at your standard rate, and you’ll be able to use your account as normal.
  • Reducing your repayments will mean it will take you longer to repay your balance. This means you will pay more overall for your borrowing.
  • Currently, we can only offer a 3 month payment holiday. The best time for you to take one out will depend on your personal situation.
  • At the end of the payment holiday, the minimum payment goes back to the percentage shown in your terms and conditions. The amount of the payment will always be shown on your statement.

Apply for a credit card payment holiday

We’ll do our best to start your payment holiday from the date your next payment is due. However, if your next payment is due in the next few days, your payment plan might start the following month. We’ll let you know in writing when your 3 month period begins.

We’ll try to let you know whether we’ve accepted your application within 5 to 7 working days from when you apply. However, we may take longer to process your application. Some of our employees are self-isolating, and there is a lot to do, but we'll continue to work as fast as we can. As always, supporting you is our top priority.

When you apply, you’ll need your 16-digit credit card number. You can find this on the front of your card.

Coronavirus (COVID-19) help and support

We’re here to help if you have any worries regarding coronavirus whether it’s money, managing your accounts, getting to branch or fraud.