We’re keeping a close eye on the situation and have put in place measures to support you during any personal disruption, ill health or financial difficulty arising from coronavirus.

Our branches and call centres are temporarily closed at evenings and weekends

To run our services as safely as possible and protect our employees, we're focusing on our weekday services for the time being.

Don't worry, you can still call our emergency line at any time to report lost or stolen cards, fraud or other security issues.

Our reduced opening hours

Please only visit us in branch or call us if it’s absolutely necessary.

Visiting your local branch

As an essential public service, most of our branches will stay open during the lockdown.

We’re committed to doing all we can to keep offering a counter service for those people who really need to come in and see us. But we are now asking all our members – please only visit us in branch if it’s absolutely necessary.

Most of our branches will stay open from 10am to 2pm Monday to Friday. Though in some cases, we’ve had to close local branches while our employees are self-isolating.

Managing your banking from home

During lockdown, it’s safest to use our Internet Bank and Banking app, which are available 24-hours a day. Registering to manage your finances online is the most important thing you can do to stay in control of your money, wherever you are – but especially if you’re self-isolating.

Worried about money?

Our Specialist Support team has dedicated services to help you through challenging times. While everyone will have individual needs and challenges, some of the ways we may be supporting members  over the short term  include:

  • 3-month payment holidays on mortgages, personal loans or credit cards, allowing a period of flexibility. 
  • Increased credit card or overdraft limits to help you get through a short period of reduced income.
  • Penalty-free early access to savings in fixed term bond accounts.
  • Support for members in financial difficulty.

We’ll listen to your situation and work with you to look at what steps we can put in place to help.

Holidays and travel insurance

If your holiday is cancelled because of coronavirus, you may be able to claim your money back.

In the first instance, you should contact your travel provider. If they’re not able to help, you may be able to claim a refund through your Visa debit or credit card. Finally, contact your travel insurance provider if you have one, to see if your trip is covered.

Protect yourself from fraud

Be aware that some criminals are using coronavirus to trick people into sharing personal or financial information.

Watch out for:

  • Cold calls from criminals pretending to be from Nationwide or other respectable organisations.
  • Strangers claiming they will help buy your shopping if you give them your card and PIN.
  • Emails that ask you to click on a link to log in, update information, or to access important news.

Stay safe:

  • Remember that Nationwide will never ask for your card reader codes or ask you to move money to a safe account.
  • Never give your card and PIN to a complete stranger.
  • We’ll also never ask you to update your details, or log into the Internet Bank directly from a link in an email or text.

Spot something unusual?

You can dispute a transaction on your debit card in our Internet Bank.

  1. Log in to the Internet Bank
  2. Find our Report unusual activity form under Manage my details
  3. Choose My security
  4. Then choose Report unusual activity on my account.

Latest updates

1 April – Updated Home Insurance information

Find out what our Home Insurance policy covers you for.

Home Insurance during coronavirus

1 April – Increased contactless limit

We’ve increased the contactless limit on our debit and credit cards to £45 to help members minimise contact when shopping. Please note that some shops may not be able to accept this increased amount straight away.

27 March – Can it be done from home?

Whatever you need to do, find out if it can be done from home with our handy list.

Everything you can do from home

27 March – Mortgage offer extensions

Are you buying a property? See what we are doing about mortgage applications.

Find out more about our changes to mortgage valuations and offers

18, 26 and 27 March – Payment holidays

We’ve introduced more payment holidays for our members who are impacted by coronavirus

Mortgages: request a payment holiday

Personal loans: request a payment holiday

Overdrafts: request an interest holiday

Credit cards: request a payment holiday

24 March – Changes to branch opening times

Most of our branches will stay open from 10am to 2pm Monday to Friday. Please stay safe, and only visit us if it's absolutely necessary.
Check your local branch opening times

18 March – Travel insurance

Now that coronavirus is a known risk, it is not covered if you open a new FlexPlus account. Or for trips booked on or after 18 March if you already have an account. Check your Nationwide travel insurance cover and get travel advice.