Keeping you banking

Online banking

During lockdown, it’s safe and convenient to use our Internet Bank and Banking app, which are available 24-hours a day.

Registering to manage your finances online is the most important thing you can do to stay in control of your money, wherever you are – but especially if you’re self-isolating.

Calling us

If you need to speak to someone:

Find the best number to call us on and opening times

Our emergency lines to report lost or stolen cards, fraud or other security issues are still open 24/7.

Visiting us in branch

If you need to come in and see us, our branches are open Monday to Friday. While we still have reduced opening hours, some branches are now open for longer than others.

Check the opening times of your local branch


Worried about money?

Get help with your mortgage

We’re committed to supporting our mortgage members who’ve been financially affected by coronavirus.

Our Home Support Hub contains the full range of options available to help you with your mortgage payments.

Visit the Home Support Hub

Financial support

If you’re worried about the impact of coronavirus on your finances, there’s a number of ways we can help.

Find out about financial support during coronavirus


Holidays and travel insurance

If your holiday is cancelled because of coronavirus, you may be able to claim your money back.

In the first instance, you should contact your travel provider. If they’re not able to help, you may be able to claim a refund through your Visa debit or credit card. Finally, contact your travel insurance provider if you have one, to see if your trip is covered.


Protect yourself from fraud

Be aware that some criminals are using coronavirus to trick people into sharing personal or financial information.

Watch out for:


  • Cold calls from criminals pretending to be from Nationwide or other respectable organisations. Remember that Nationwide will never ask for your card reader codes or one time code over the phone. And we'll never ask you to move your money to a safe account.
  • Strangers claiming they will help buy your shopping if you give them your card and PIN. Never give your card and PIN to a complete stranger.
  • Emails that ask you to click on a link to log in, update information, or to access important news. We’ll never ask you to update your details, or log into the Internet Bank directly from a link in an email or text.

Concerned you're a victim of fraud or a scam?

Call 0800 30 20 11 (UK)
or
+44 1793 65 67 89 (Abroad)

Available 24 hours

Latest updates

31 October - Extended support

We are continuing to offer members access to payment breaks to support them through this difficult period.

Help with money worries