Sometimes life can be challenging. Our Specialist Support team is here to help when you need it most.

Who we can help

We offer a confidential service to help customers, and their carers, manage their Nationwide accounts when they’re going through challenging times.

It might be that you need to talk through your finances because you’re living with, or recovering from, an illness (like cancer, depression or anxiety), having problems with your memory or caring for a loved one. Either way, you’re in just the right place.

What we do

We care

Parent hugging their child

As a building society, our members come first. And we’re here to help you stay on top of your money when life feels tough.

We listen

Lady listening to a friend

We won’t judge you or put any pressure on you. We’ll take the time to listen to your situation, understand what you’re going through and provide personal support tailored to you.

We help

Nationwide colleague helping a customer in branch

There’s no one size fits all when it comes to how we can help. Our team is specially trained to assist with financial concerns you, or your family, may have about your Nationwide accounts.

How we can help you

When you get in touch, you’ll work with one of our understanding Specialist Support team members. They’ll listen to you, talk through your concerns and look at any ways that we may be able to help.


  • Working with you to review your income and outgoings, and discussing your financial concerns.
  • One-to-one support with your Nationwide products – such as your credit card, mortgage, savings, or current account.
  • Talking through your immediate money worries and seeing if there are ways we can make managing your finances easier, while you’re going through a challenging time.
  • Putting in place a personalised plan for the future, based on your financial situation and circumstances.
  • Looking at how loved ones or carers may be able to help you manage your money – if this is something you’d like to know more about.

What we can offer will depend on your personal situation. Your Specialist Support Manager will discuss the options available and if we can’t help, we’ll recommend trusted organisations who may be able to.

One point of contact, one call away

Whatever life throws at you, if you’re a Nationwide customer and you’re worried about managing your money you can talk to us.

0800 917 2393

It’s a completely free, confidential service and our lines are open:
Monday to Friday: 9am - 5pm, Saturday: 9am - 1pm

Visit us in branch

Alternatively, pop into your nearest branch for a chat.

Find your nearest branch

Don't feel like talking right now?

Keep our number somewhere safe. You might also find these tools useful:


  • Our budget calculator looks at your monthly income and outgoings and works out how much money you should have left over.
  • With text alerts, we’ll let you know if your balance is low or if a standing order, Direct Debit or bill can’t be paid due to insufficient funds.

Other support for you

Money worries

Missed a payment or concerned about debt in general? Check out our money worries page for help with financial difficulties and debt management.

Citizens Advice

From health and housing to debt and money, Citizens Advice offers free, independent and impartial advice to help people find a way forward, whatever the problem.

Macmillan Cancer Support

If your life has been affected by cancer, Macmillan can provide support and someone to talk to. Why not call them on 0808 808 00 00 (Monday to Friday 9am-8pm) or visit Macmillan?