What should I do if I don't have a card reader? 

For security, you’ll need a card reader to make a payment, transfer, or change your personal details in the Internet Bank. If you don’t have your card reader:

Use someone else’s card reader

Any bank or building society’s card reader will work, as long as it accepts your debit card – it’s equally safe and secure.

Order a new card reader

Fill in the online form or pop into branch and we’ll send you a new card reader within 5 working days, free of charge.

Order a new card reader

Visit us in branch

If you need a card reader for authorisation in the Internet Bank, just pop into branch with some ID and a member of the team will be happy to help.

Find your nearest branch