Our services are working normally
We’ve got some work coming up. Learn more.
You can request a PIN reminder if you want to keep the same one. Or you can request a brand new PIN. Either way, your PIN will arrive by post in 3-5 working days.
If your PIN is locked, contactless won't work until you have used your new PIN. Using a cash machine, or making a chip and PIN purchase will do the trick.
While you're waiting for your PIN, we can help you withdraw cash, make a payment or change your details in branch. Remember to bring some ID with you.
Great! Thanks for your feedback.
Thanks for your time - it's really appreciated. We read every comment but unfortunately, we won't be able to respond to you directly. If you'd like help from a member of our support team, please contact us.