As a result of Brexit, we’re no longer able to continue to provide current and savings accounts, or credit cards, for members living in the following countries beyond the dates shown below, unless otherwise stated on your letter:


  • Netherlands – if the letter you’ve received is dated before 18 January 2021, your account was closed on 31 December 2020. If the letter you’ve received is dated 18 January 2021 or after, your account will be closed on 17 March 2021.
  • Italy – if the letter you’ve received is dated before 18 January 2021, your account was closed on 27 January 2021. If the letter you’ve received is dated 18 January 2021 or after, your account will be closed on 17 March 2021.

If you’re a member living in one of these countries, it’s important you take steps to review your current finances and make alternative arrangements, as we must ensure that all current and savings accounts are closed, and credit cards are suspended, by the date stated on your letter.

Update your details with us

Make sure we have the right contact details for you. If you have recently moved, you can update your address via the Internet Bank, or by calling us on +44 1793 810557. Lines are open Monday to Saturday, 8am to 6pm GMT. Please keep in mind that international call charges may apply.

Find out how to update your contact details.

Close your accounts with us

You may need your current account to manage your savings or pay any outstanding balances before the date stated on your letter, so keep this in mind before you close it.


If you don't do anything before the date set out in your letter

If you don’t do anything before the date set out in your letter, we’ll have to close your account. When your account is closed, you won’t be able to make or receive any payments and your money will no longer earn any interest. We will keep your money safe for you, and we’ll write to you again to explain how to access it.

If you have an overdraft, you will need to pay it off before we close your account.

We will also suspend your credit card on the date stated in your letter, and from this point you won’t be able to use it for any future purchases or other transactions such as balance transfers or cash machine withdrawals. You can continue to repay your credit card balance after the date stated in your letter, in line with your terms and conditions.

Find out more about how to close your credit card