If your account is in credit you'll need to get your balance down to zero. If possible, please use the Internet Bank to make a payment to another UK building society or bank, or send a SWIFT or SEPA international payment to a foreign account.
How to make an international payment
If you're not registered for the Internet Bank, we will write to you about your options in the coming weeks.
Once you've reached a zero balance and rearranged any direct debits, you must then close your account. You can do this via the Internet Bank by selecting "Close an account" option from the "Manage my details & settings" tab.
You can also use the Current Account Switch Service to switch your account to another participating UK building society or a bank that is able to continue to provide current account services to EU-based customers after 31 December 2020.
If you don't do anything by the date stated on your letter, we'll have to close your account for you. Just so you know, when your account closes, you won't be able to use it and any debits, other regular payments e.g. standing orders or recurring card payments and any future dated payments will be cancelled. We will, of course, keep your money safe for you and we'll write to you again to explain how to access it.