As a result of Brexit, we’re unable to provide credit cards for members living in the following countries beyond 31 December 2020:


  • Netherlands
  • Italy

Therefore, if you’re a member living in one of these countries, it’s important you take steps to review your current financial situation, repay any money you owe, if you can, and make alternative arrangements by the date stated on your letter.

If you're no longer living in an EU or EEA country, and now live in the UK, you'll need to update your address details so you can keep your credit card. You can do this via the Internet Bank, or by calling us on +44 1793 810557. Lines are open Monday to Saturday, 8am to 6pm GMT.

Find out more about changing your details

What you need to do now

Make alternative financial arrangements

From the date stated on your letter, you’ll no longer be able to use your credit card to pay for goods and services. If you have any regular payments coming out of the account, you’ll need to rearrange or cancel them.

Repay your outstanding balance

If you can, please repay the amount you owe in full before the date stated on your letter. You can do this by transferring money via the Internet Bank from your Nationwide current account, if you have one.

You can also use the Internet Bank to set up a bill payment from a current account.

If your current account is with another UK provider, you can call the number on the back of your credit card, and using the phone keyboard you’ll be able to arrange a debit card payment, or speak to someone if you need help.

If you don’t have a UK current account and you’re able to, you could visit one of our branches and repay the outstanding balance in cash.

If these options don’t work for you, you don’t need to do anything right now and we’ll write to you soon to explain the alternative options, which could include continuing to make monthly repayments.

Stop using your Nationwide credit card to pay for goods and services

If you’ve been able to repay the balance on your credit card, please don’t use the card to pay for any more goods or services so that your balance remains at zero and you can close your account.

Closing your credit card

If you’ve been able to repay your balance, you can call us on +44 2476 438997 to ask us to close your account. Lines are open Monday to Saturday 8am to 8pm and Sunday 9am to 5pm GMT.

Remember, you won’t be able to use your credit card after the date stated on your letter. If you still have an outstanding balance, we’ll be back in touch to discuss alternative options.

Money worries

We understand that repaying the outstanding debt could cause financial difficulties, that’s why we’ll write to you soon to explain what other options you have.

In the meantime, check your options if you’re in financial difficulty, or call +44 1793 810557. Lines are open Monday to Saturday, 8am to 6pm GMT.