Note:

We’ll be keeping this page up to date with the latest information and support, so please check back regularly.

On 31 January 2020, the UK left the European Union and entered a ‘transition period’ which ends on 31 December 2020. From this date we, along with some other UK-based building societies and banks, may no longer be able to provide some products and services to our members living in certain EU or EEA countries.

As a UK based building society, we do not have licenses to operate in each EU / EEA country after 31st December 2020, and so we will not be able to open new accounts or arrange new borrowing for members resident in Europe. However, where possible we will seek to maintain services to existing members who are resident in or who move to European countries.

What we can and can’t provide for our existing members will depend on the position taken within each individual country, and we are in contact with central banks and regulators across EU / EEA countries (and taking advice where appropriate) to understand the services we can continue to maintain after 31st December 2020.

If this means we can no longer service your accounts, we will update the information here, and write to tell you the next steps to close your accounts. You’ll find details of currently impacted countries below. As a building society, we exist for and because of our members, so if things change in the future and you find yourself living in the UK, we hope to welcome you back to the Society.

Thank you for being a part of our Society.

EU and EEA countries where we can no longer provide financial services

We’ll no longer able to continue to provide current and savings accounts, or credit cards, for members living in the following countries:


  • Netherlands – if the letter you’ve received is dated before 18 January 2021, your account was closed on 31 December 2020. If the letter you’ve received is dated 18 January 2021 or after, your account will be closed on 17 March 2021.
  • Italy – if the letter you’ve received is dated before 18 January 2021, your account was closed on 27 January 2021. If the letter you’ve received is dated 18 January 2021 or after, your account will be closed on 17 March 2021.

If you’re a member living in one of these countries your accounts will need to be closed. So that you have time to make alternative arrangements for your finances we will write to confirm the date when your account needs to be closed. We’re very sorry about this and we’ll do all we can to help make closing your account(s) as simple as possible.

Find out how to close your accounts

If you’re living in a country affected by the changes

Read answers to some common questions about Brexit