Digital accessibility

We're committed to providing digital experiences that are accessible to all our customers.

Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.0, which have been developed with individuals and organisations around the world with the goal of providing a single international standard.

As part of our commitment, we recently reviewed our digital banking services – including our website, Internet Bank and Banking app - in partnership with specialists at the Digital Accessibility Centre.

This review has given us a firm direction in terms of what we need to keep doing, and what we need to fix as quickly as possible.

We know some of our older content and applications aren’t as good as they could be - and we are working very hard to resolve this.

We've partnered with people with disabilities and other accessibility experts as part of our efforts to improve our digital services. We're also exploring the benefits of various automated tools.

We'd also really welcome your help with our improvements.

Please do get in touch with any feedback or advice that will help us reach our goal.

We have made considerable efforts to make our website compatible with assistive technology that has been designed to make sure our content is available to everyone. This technology includes screen readers and tools that magnify the screen.

Our recent review with the Digital Accessibility Centre helped us to identify several issues with some of our content and applications and we are working very hard to resolve this.

In the meantime, if you have any issues with an online application, you can apply in one of our branches, or contact us using the numbers on this page. 

The app is designed to work with native accessibility features that come with iOS and Android™ devices including:

• VoiceOver and TalkBack screen-reader services that are built in to the phone's operating system
• Zoom capability (so content can be magnified)
• Accessibility gestures to enhance experience for those with physical or motor challenges
• Invert colours that helps users with low vision and reduce screen-glare issues

Please note: Some customers may be experiencing issues using voiceover mode with our Android app. We apologise for the inconvenience and are working hard to find a resolution.

The app has five main areas, which are accessed from the main menu icon in the top right corner of the screen:

• 'Your Accounts' - for accessing information (such as transactions), and starting account-based tasks - for example, managing your overdraft.
• 'Payments & Transfers' - where you can move money between your accounts and send money to people and organisations you've paid before.
• 'Products & Applications' - where you can apply for Nationwide products
• 'Details & Settings' - where you can manage some personal details and app settings
• 'Help & Contact Us' - which provides useful information and ways to contact Nationwide

The Nationwide Mobile Banking App is tested to meet W3C Web Content Accessibility Guidelines version 2.1 to level AA. However we are always looking at improving our accessibility and to resolve issues as soon as possible so please do get in touch with any feedback that will help us improve your experience on the App.