We're committed to providing digital experiences that are accessible to all our customers.
Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.0, which have been developed with individuals and organisations around the words with the goal of providing a single international standard.
As part of our commitment, we recently reviewed our digital banking services – including our website, Internet Bank and Banking app - in partnership with specialists at the Digital Accessibility Centre.
This review has given us a firm direction in terms of what we need to keep doing, and what we need to fix as quickly as possible.
We know some of our older content and applications aren’t as good as they could be - and we are working very hard to resolve this.
We've partnered with people with disabilities and other accessibility experts as part of our efforts to improve our digital services. We're also exploring the benefits of various automated tools.
We'd also really welcome your help with our improvements.
Please do get in touch with any feedback or advice that will help us reach our goal.