If your finances have been impacted by the coronavirus outbreak, we’ll remove the early access charges that would normally apply to your fixed bond savings account. This means you can withdraw your money and close your account early, without any penalties.

We hope this will be one less thing to worry about during these uncertain times.


To access your fixed bond savings without charge, you need to let us know that your finances have been impacted by coronavirus and that you need help. If you do not do this, you may still be charged.

Ways to get in touch

If you’re struggling financially due to coronavirus and would like early access to your savings, you need to let us know.

It will help to have your account number to hand when you contact us, especially if you have more than one account.

Send us a message in the Internet Bank

  1. Log in to Internet Banking
  2. Go to My messages
  3. Choose Compose new message

We’ll try to respond to your message in 48 hours, but it may take a little longer while we deal with the increased demand.

If you aren’t signed up, don’t worry. It only takes 5 minutes to register for Internet Banking (opens in a new window)

Give us a call

Our phones are very busy at the moment, so there may be a wait to speak to us.

Please bear with us, we really appreciate your patience.

Monday to Friday, 9am to 5pm.
Closed weekends and bank holidays.

Visit us in branch

We’re committed to doing all we can to keep offering a counter service for those who need it.

But, to keep our members and colleagues safe, we’ve had to reduce our opening times. And we’re asking all our members to only visit us in branch if it’s absolutely necessary.