How it works
Criminals phone out of the blue, impersonating a trusted organisation. They request remote access to your computer to fix a supposed problem with your PC or internet.
After you allow them access, they say you’re due compensation for the inconvenience. While still connected to your computer, they ask you to log into your online banking.
Using your details, they move money from your savings to make it look like the compensation has been paid into your current account. Then they say they've compensated you too much, and ask you to transfer them the difference. When you do, you unknowingly send them your own savings.
- Is there really a problem?
- Is this caller who they say they are?
- Why do I need to pay the money back right now?
Genuine computer and internet service companies don't make these calls.
Never log onto your Internet Bank account while allowing someone remote access to your computer.
If a criminal convinces you to make a bank transfer, it can be difficult or impossible to recover your money.