Coronavirus (COVID-19) and travel insurance

FlexPlus Travel insurance is changing as a result of the coronavirus pandemic. If you’re thinking about opening a FlexPlus account, make sure you read the Summary of Changes document as this will affect your cover.

From 1 January 2021, you’ll no longer be covered for cancelling your trip due to Covid 19 or a pandemic, before you travel, unless it is for medical reasons. This will apply to all trips booked, or new accounts opened, on or after 1st January 2021.

For more information about travel insurance during coronavirus, read our travel and coronavirus information page.

Managing your FlexPlus account

Chances are you're not always going to be within reach of a Nationwide branch so we've made it easy for you to access your money in a number of ways. If you want complete flexibility then our new Banking app is great for checking balances on the go and making quick payments, and if you want even more functionality, our Internet Bank is always available 24/7.

Banking app

Download our free Banking app and manage your money on the go. View your balance and recent transactions 24/7.

Telephone Banking

Securely check your balance and transfer money between your Nationwide accounts - at home or abroad.
Tel: 0800 11 88 55

Text alerts

Manage your money using our text alert service. Receive balance and pay day alerts, plus alerts when you're nearing your overdraft limit.


If you're a FlexPlus, FlexAccount or FlexBasic Account customer we have hundreds of branches around the UK where you can pay in cash or cheques, withdraw money, pay bills and more.


Thousands of UK ATMs available for your convenience. You can make withdrawals, pay your bills, get mini statements and more.

Change your FlexPlus account

To change your FlexPlus account to a FlexDirect or FlexAccount, call us on 03457 30 20 10 between 8am and 8pm, Monday to Saturday.

Find out more about changing your current account

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Using your cards abroad

To find out about the rates and charges for using your debit or credit card abroad, please see our using your cards abroad page.

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Cheque clearing

Paying in a cheque at an ATM or over-the-counter? Find out how long it will take to clear

Find out more

It's easy to apply for a new FlexPlus account

Ready to Apply?

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Switch your current account to us in just 7 working days

See how it works
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Not living in the UK?

If you live in a country that's part of the European Union (EU) or European Economic Area (EEA), you can apply for one of our current accounts.

Find out more