Coronavirus (COVID-19) and travel insurance

FlexPlus Travel insurance has changed as a result of the coronavirus pandemic. If you’re thinking about opening a FlexPlus account, make sure you read the Summary of Changes document as this forms part of your policy.

You are no longer covered for cancelling your trip due to COVID-19 or a pandemic, before you travel, unless it is for medical reasons. This applies to all trips booked, or new accounts opened, on or after 1 January 2021.

For more information about travel insurance during coronavirus, read our travel and coronavirus information page.

Managing your FlexPlus account

Chances are you're not always going to be within reach of a Nationwide branch so we've made it easy for you to access your money in a number of ways. If you want complete flexibility then our new Banking app is great for checking balances on the go and making quick payments, and if you want even more functionality, our Internet Bank is always available 24/7.

Banking app

Download our free Banking app and manage your money on the go. View your balance and recent transactions 24/7.

Telephone Banking

Securely check your balance and transfer money between your Nationwide accounts - at home or abroad.
Tel: 0800 11 88 55

Text alerts

Manage your money using our text alert service. Receive balance and pay day alerts, plus alerts when you're nearing your overdraft limit.


If you're a FlexPlus, FlexAccount or FlexBasic Account customer we have hundreds of branches around the UK where you can pay in cash or cheques, withdraw money, pay bills and more.


Thousands of UK ATMs available for your convenience. You can make withdrawals, pay your bills, get mini statements and more.

Change your FlexPlus account

To change your FlexPlus account to a FlexDirect or FlexAccount, call us on 03457 30 20 10 between 8am and 8pm, Monday to Saturday.

Find out more about changing your current account

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Using your cards abroad

To find out about the rates and charges for using your debit or credit card abroad, please see our using your cards abroad page.

Find out more
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Cheque clearing

Paying in a cheque at an ATM or over-the-counter? Find out how long it will take to clear

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Managing your travel insurance policy

You can manage your FlexPlus travel insurance policy online using the U K Insurance travel insurance portal. From the portal, you'll be able to make and check on outstanding claims (logged from 22 March 2021), view and download your travel insurance policy documents, complete medical screening, purchase upgrades, and more.

Visit the U K Insurance travel insurance portal

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