Features and benefits
Using your card abroad
Managing your card

Managing your Member Credit Card

So that you’re always in control of your finances, there are a few ways you can check your spending and manage your money.

Telephone Banking

To securely check your balance and pay your bill over the phone call us on 0800 055 66 11
Our opening hours are:
Mon to Fri 8am to 8pm
Sat 8am to 8pm
Sun 9am to 5pm

What you can do in the app

It’s easy to keep track of what you’ve spent and what payments you need to make. In our app you can:


  • see a summary of how much you’ve spent, how much your next payment is and when it’s due
  • view and search your transactions
  • check your credit limit and how much interest you’re paying
  • report your card lost or stolen and order a new card
  • manage your credit limit notifications
  • request a balance transfer
  • set up paperless statements

Download our Banking app

Good to know

Useful features that also come as standard with the Member Credit Card.

Alerts to help you manage your money

We’ll let you know when you’re close to your credit limit, or your introductory offer is about to end. You don’t need to register to get these free text alerts, you’re automatically signed up as long as we have your correct mobile phone number.

Control your credit limit

We won’t ever increase your credit limit without your permission. You are in charge of your credit limit and can change it when you log in online, through the app or over the phone (subject to credit checks, restrictions apply).

Purchases over £100 are protected

If you’ve paid for goods or services worth between £100 and £30,000 with one of our Credit Cards (or you’ve paid for part of the price with your credit card), in the UK or abroad, you may be able to make a claim under Section 75 of the Consumer Credit Act for a refund. You may be able to claim, for example if goods are faulty or simply don’t show up.

Contactless payments

It’s pretty standard these days, but just so you know, you can make contactless payments with your Member Credit Card up to £30.

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Available just for members

Nationwide adheres to The Standards of Lending Practice which are monitored and enforced by the Lending Standards Board (LSB)  (This link will open in a new window)

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