Published on: 25 November 2021


Scams are on the rise at this time

You find a bargain online over Black Friday and Cyber Monday – maybe that new piece of tech you’ve had your eye on.

The seller asks you to pay by bank transfer outside of the website, rather than with a secure method like PayPal, credit or debit card.

You’ve been emailing the seller all along, so you believe everything should be fine. But as soon as you’ve moved the money from your account, the emails from the seller stop.

And that bargain you set your heart on never turns up.


How to protect yourself against fraud scams

There are lots of things you can do to keep your money safe. Here are some key tips:

  • Avoid paying for goods by bank transfer to companies or people you don’t know.
  • Always pay through a reputable website or app.
  • Read reviews from reputable sources to check websites and sellers are genuine.
  • Where possible, use a credit card for purchases over £100 and up to £30,000 as you receive protection under Section 75 of the Consumer Credit Act. Card payments are better protected than paying accounts directly.
  • Be wary of any ‘too good to be true’ offers or prices. Some great deals are available on Black Friday and Cyber Monday. But if it seems like it’s just too good, it could be a scam.

We're always looking out for you

Check we've got your correct contact details. This way, we can reach you if we notice unusual activity on your accounts.

If a criminal convinces you to make a bank transfer, it can be difficult or impossible to recover your money.

Stop. Challenge. Protect

We're proud to be supporting the industry fraud awareness campaign Take Five, which encourages you to perfect the art of saying NO to fraudsters by taking five minutes to Stop, Challenge, Protect.

Criminals are experts at impersonating people, organisations and the police so it can be difficult to spot scam texts, emails and phone calls. However, there are things we can all do to protect ourselves.

Always remember to challenge if someone contacts you asking for your personal or financial information – be direct and say NO. Saying NO can feel uncomfortable but it’s OK to reject, refuse or ignore requests. Only criminals will try to rush or panic you.

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