How coronavirus payment breaks worked

We offered mortgage payment breaks from 20 March 2020 to 31 July 2021. Members could apply to take a payment break for up to 3 months at a time, for a maximum of 6 months. This was in line with FCA guidelines.

However, we are no longer accepting applications for:

  • new mortgage payment breaks
  • mortgage payment break extensions.

Repayments after a mortgage payment break

If you took a mortgage payment break, we've recalculated your new monthly payments. They cover:

  • the payments you didn’t make, and
  • the extra interest added during the break.

We've spread these costs across the remaining term of your mortgage, so your monthly payments have increased.

If your financial situation has improved, you could increase your monthly payments or even pay the payments missed in full. This way, you’ll pay less interest over the long term.

Making overpayments following a payment break will impact your overpayment allowance. But we’ll refund any Early Repayment Charges (ERCs) you’re charged for making up missed payments.

If you were making overpayments before taking a payment break, you’ll need to set them up again.

If you can’t make your mortgage payments

If you're unable to make your monthly payments or if you've already missed one or more payments, don’t panic. We’re here to help.

We understand that it can feel easier to avoid a conversation with us and hope the situation improves. But the sooner you get in touch, the quicker we can help you.