Protect yourself against fraud scams
At Nationwide, we're committed to protecting you from fraud scams. One of the best ways to keep your personal data and money safe is to make you aware of what to look out for.
Criminals are tricking people into sharing personal and financial information through cold calls, emails and texts.
We recognise that we can only beat the criminals by working together and giving you the awareness you need to prevent you falling victim.
Watch out for:
- Cold calls from criminals pretending to be from Nationwide or other respectable organisations. Nationwide will never ask you to disclose your card reader codes or one-time codes over the phone. And we’ll never ask you to move money to a ‘safe account’.
- Emails and texts that ask you to click on a link to log in or update information. We’ll never ask you to update your details, or log into the Internet Bank, directly from a link in an email or text.
You find a bargain online, like a car, mobile, or concert tickets.
The seller asks you to pay by bank transfer outside of the website, rather than with a secure method like PayPal, credit or debit card.
You’ve been emailing the seller all along, so you think everything should be fine. But as soon as you’ve moved the money from your account, the emails from the seller stop.
And that bargain you set your heart on never turns up.
Avoid paying for goods by bank transfer to companies or people you don’t know. Always pay through a reputable website or app. Read reviews from reputable sources to check if websites and sellers are genuine.
Where possible, use a credit card for purchases over £100 and up to £30,000 as you receive more protection. Card payments are better protected than paying accounts directly.
Be wary of any ‘too good to be true’ offers or prices. If it seems like it’s just too good then it could be a scam.
Advance fee scams
Criminals will contact you to ask for an upfront fee before you receive goods, services, lottery winnings or a loan. But, once you’ve paid the fee, you don’t receive what you’re promised.
Be aware, sometimes once you’ve made the initial payment, they'll try to convince you to pay more by telling you it’s required for them to fully process the claim.
If something sounds too good to be true, it probably is. Always do some research to make sure an offer is genuine before parting with your money. If a criminal convinces you to make a bank transfer, it may be difficult or impossible to recover your money.
Cryptocurrency and investment scams
While we're a trusted company to take investments out with, criminals may contact you offering unusually high returns on investments. They may ask you to invest in something like property, gold or cryptocurrency.
Criminals pretend to be from genuine investment firms. They will clone details like the name and address. They often set up convincing social media posts or websites with fake reviews. It may seem legitimate, and some criminals even pay a return at the start, but the investment doesn’t exist, and your money will be stolen.
What are cryptocurrency investment scams?
It's where criminals offer a fake, but convincing opportunity to make a profit by investing in cryptocurrency. Cryptocurrency is a virtual currency. There’s no physical money. You might be contacted by phone, email or on social media. They may also target you after you’ve asked about a crypto asset investment advertised online. To access the investment, you may be told you need a crypto-wallet. Criminals offer to set these up, but then empty them.
Be wary of promises of high returns. Always do plenty of research and get impartial advice before you take out an investment as many cryptocurrency investments are unregulated. Check the FCA’s website (opens in new window) to see if the firm is registered on the Financial Services Register, or if it’s on the list of firms with temporary registration. It’s a good idea to check the FCA warning list (opens in new window) for known scams and firms to avoid. Don’t be rushed into a decision.
We're committed to helping you stay safe from fraud
Criminals plan carefully and use sophisticated methods to catch you off guard.
Criminals make their calls, texts and emails look like they’re from an organisation or person you trust such as the Government, your solicitor or friends.
With the right information we can help you protect yourself and your money. Let's fight fraud. Together.
Remember, we'll never ask you to:
- disclose security details, like your PIN, generated card reader code or one time code over the phone
- log directly into the Internet Bank via a link in an email, text or social media message
- transfer your money to a safe account
- use, re-enable or re-sync your card reader over the phone
- update your details directly from a link in an email or text
And we'll always:
- include the last four digits of your card number if we email, text or message you querying a suspicious transaction on your card
Stop. Challenge. Protect
We're proud to be supporting the industry fraud awareness campaign Take Five, which encourages you to perfect the art of saying NO to fraudsters by taking five minutes to Stop, Challenge, Protect.
Criminals are experts at impersonating people, organisations and the police so it can be difficult to spot scam texts, emails and phone calls. However there are things we can all do to protect ourselves.
Always remember to challenge if someone contacts you asking for your personal or financial information – be direct and say NO. Saying NO can feel uncomfortable but it’s ok to reject, refuse or ignore requests. Only criminals will try to rush or panic you.
How to report fraud or a scam
Current account fraud enquiries
Call 0800 055 6622 (UK)
+44 1793 65 67 89 (Abroad)
Available 24 hours a day, 7 days a week.
Credit card fraud enquiries
+44 2476 43 89 97 (Abroad)
If you receive a suspicious text or email referring to Nationwide, forward the email or send a screenshot of the text to email@example.com
Although we don't respond to every email, we review all messages sent to this mailbox and use this information to help stop financial crime.
To report a suspicious email from another organisation, forward it to firstname.lastname@example.org
To report a suspicious text from another organisation, forward the text to 7726.